Customer Care

The principal and overriding obligation of Competent Persons is to ensure that the work they carry out complies with the Building Regulations. Specifically, in the case of Part P Competent Persons, this general requirement includes that of ensuring that any fixed electrical installation work they carry out in dwellings is suitably designed, installed, inspected and tested so as to provide reasonable protection against it being the source of fire or the cause of injury to persons.

However, in addition to this technical requirement - one that is achieved by carrying out electrical installation work in compliance with BS 7671 - Competent Persons also have certain broader obligations concerning customer care.

Complaints

Competent Persons are expected to record and address any customer complaints they receive. The Part P Competent Person Scheme offered via this site includes a specific requirement concerning the maintenance of a complaints log and a procedure for complaints handling.

Contracts

Complaints can take many different forms, they can be well founded or not as the case may be. A critical element, one underpinning an effective complaints management system, is the use of written contracts that set out clearly what has been agreed between the installer and the customer.

The Part P Competent Person Scheme offered via this site includes a requirement concerning the use of written contracts.

Warranty

As a safeguard for a client who has had work carried out by a Competent Person, there exists the option of an insurance backed warranty. Subject to the terms of this warranty, relevant work carried out by a Competent Person that does not comply with the Building Regulations will be rectified.

Competent Persons are required to inform their clients about the option of taking out such warranty cover, providing them with information of where it can be purchased. It is the client's decision whether or not to purchase such cover.