Customer Care

The principal and overriding obligation of Competent Persons is to ensure that the work they carry out complies with the Building Regulations and, specifically, to ensure that any fixed electrical installation work they carry out in dwellings is suitably designed, installed, inspected and tested so as to provide reasonable protection against it being the source of fire or the cause of injury to persons.

In addition to this technical requirement - one that is achieved by carrying out electrical installation work in compliance with BS 7671 - Competent Persons also have certain broader obligations concerning customer care.

Complaints

Competent Persons are expected to record and address any customer complaints they receive. The Part P Competent Person Scheme offered via this site includes a specific requirement concerning the maintenance of a complaints log and a procedure for complaints handling.

Contracts

The Part P Competent Person Scheme offered via this site specifies that Competent Persons must provide you, the customer, with a written contract which clearly states what has been agreed between the two parties. Click here for a specimen contract.